Privacy Policy

Introduction

Cedar Vertex respects your privacy and is committed to handling personal information responsibly, transparently and in line with applicable data protection laws and good practice.

This Privacy Policy explains what information we collect through this website, how we use it, how we protect it, and the choices you have in relation to your personal data.

Information we collect

We may collect personal information that you provide to us directly, including:

• Your name, email address and company details when you contact us.
• Project details or enquiry information you provide when submitting a proposal request.
• Any other information you choose to share when corresponding with us.

We may also collect technical information automatically about how you use the website, such as browser type, device information, page views, referring pages, and basic interaction data. This helps us understand site performance and improve usability.

How we use your information

We may use the information we collect to:

• Respond to enquiries and provide the services you request.
• Process proposal requests and follow up on project discussions.
• Manage and improve our website, content and customer support.
• Monitor site performance, diagnose issues and improve accessibility.
• Communicate important updates or service information relevant to your enquiry.

Legal basis for processing

Where required by law, we process personal information on the basis of your consent, our legitimate interests, or the need to fulfil a contract or respond to a service request.

Where we rely on legitimate interests, we will balance those interests against your rights and interests and only process the information where we believe the processing is reasonable and proportionate.

How we share information

We do not sell your personal information. We may share personal information only where this is necessary to provide services, support business operations, or comply with legal obligations.

This may include trusted third-party providers that assist with hosting, email delivery, analytics, customer support or technical infrastructure, where appropriate safeguards are in place.

Cookies and similar technologies

This website may use cookies, session data or similar technologies to support core functionality, remember preferences, and understand how visitors use the site.

We do not use advertising trackers, marketing pixels or unrelated tracking technologies as part of this website. Any cookies used are limited to what is needed for the proper functioning of the site and basic service improvement.

Data retention

We keep personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with legal obligations, or to support legitimate business needs such as record-keeping, dispute resolution or service continuity.

Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction of processing, or objection to certain processing.

If you would like to exercise any of these rights, or if you have questions about how your information is handled, please contact us athello@cedarvertex.com.

Contact

If you have any questions about this Privacy Policy or the way we process personal information, please contact Cedar Vertex athello@cedarvertex.com.